Privacy Policy

1 Communications, complaints and information requests

The personal data collected through contact forms, help chat or emails will be processed for the purpose of managing, responding to and/or handling users’ communications and requests:

• • Information or assistance requests: they will be processed to manage the request and provide the user with the information requested.
• • Satisfaction surveys: they will be processed for the optimization of MACCORP’s services.
• • Complaints form: the data will be processed to handle, resolve, register and issue the corresponding resolution in accordance with the Customer Protection Regulation.

2 Recovery or modification of identification passwords

The data requested in the forms to retrieve or modify the user identification password will be processed to provide the data subject with the necessary instructions to obtain said password.

3 Provision of services and fulfilment of related obligations

MACCORP will process the data in order to provide the contracted services, as well as to comply with the contractual obligations arising from them. By way of example: carrying out and managing the requested foreign currency purchase or reservation service; managing payments, handling customer complaints or claims, presales service, after-sales service, etc.

In this context, MACCORP may send electronic communications strictly necessary for the management of the operations initiated by the customer, such as reminders of processes pending confirmation or not completed. These communications are informational and not promotional in nature.

In the case of foreign currency reservation operations at the Puerto Banús office, AIRPORT CHANGE, S.A. will also act as Joint Controller in the processing of the data.

4 Compliance with applicable legal obligations

MACCORP will carry out the processing operations necessary to comply with its legal obligations arising from anti-money laundering and counter-terrorist financing regulations, tax and accounting regulations, conduct and transparency regulations, customer protection rules and any other regulations that may apply.

5 Carrying out commercial actions

MACCORP will send commercial and informational communications, including by electronic means, as well as commercial calls related to updates, offers, promotions, services or products connected to its activity and to the tourism and travel sector. Likewise, MACCORP collects information through data storage and retrieval devices such as cookies, pixels, web beacons, etc.

6 Recording of incoming calls

MACCORP records incoming telephone calls for the optimization of its services, quality control and customer service, and also as a means of evidence for the contracting of services and operations requested by the customer.

7 Recording of outgoing commercial calls

In compliance with Circular 1/2023 of 26 June regarding the application of Article 66.1(b) of Law 11/2022 of 28 June, General Telecommunications Law, MACCORP records the commercial telephone calls it makes as a means to demonstrate compliance with data protection regulations.

8 Managing the job pool (applicants only)

In the case of job applications received, the data will be processed to assess the applicant’s potential incorporation into MACCORP’s workforce and Group companies, carrying out an analysis of the applicant’s profile with the aim of selecting the best candidate for the vacant position.

9 Processing of biometric handwritten signatures in electronic documents

MACCORP may collect and process the biometric handwritten signature of data subjects in cases where documentation is digitally signed in the Exact Group offices. The purpose of the processing is to allow the signing of contractual, legal or informational documents through digital procedures that ensure the identity of the signer, the integrity of the document and the authenticity of the expressed consent.

The technology used makes it possible to capture not only the image of the signature, but also biometric data associated with the stroke (such as pressure, speed, acceleration and rhythm), integrating them into the encrypted document without these data being stored separately.

1 To service providers

Service providers and data processors that provide services which, by their nature, require access to, custody of or processing of users’ data – such as advisors, auditors, agents, etc. – will have legitimate access to the data as a result of the service provision contract, data processing agreement and confidentiality undertaking that they sign with MACCORP.

2 Transfers and disclosures for service provision

The necessary data will be communicated to entities involved in the service (such as the bank or destination entity of the transfer), which may, depending on the destination country of the transaction, entail international data transfers to third countries whose data protection legislation does not grant the same rights and level of protection as in the EU. Data subjects may request more information about these transfers from the Data Protection Officer via email dpo@grupoexact.com.

3 International transfer due to use of the help chat

MACCORP has subcontracted the technology used to integrate the help chat on its website to Zendesk Inc., with whom it has signed the EU Standard Contractual Clauses. The data processed through this service are transferred outside the EEA with appropriate safeguards in accordance with Article 46 of the GDPR. Data subjects may request more information from the Data Protection Officer via email dpo@grupoexact.com.

4 Disclosures to public authorities due to legal obligation

In compliance with MACCORP’s legal obligations, data will be communicated to the Executive Service of the Commission for the Prevention of Money Laundering and Monetary Offences for the management of the Financial Ownership File (FTF), to public authorities with powers in anti-money laundering, to the tax administration and to other supervisory bodies.

5 Compliance with court orders and similar requests

We will also disclose any data that are necessary to comply with court orders or similar binding requests. Likewise, we will disclose data when necessary to: (1) cooperate in police investigations or emergency situations that require it; (2) defend the interests and rights of MACCORP and its group companies, their owners, partners, employees and directors; and (3) prevent or stop unlawful conduct or behaviour contrary to good faith.